Our Refund Policy

The Redwood Retreat is a unique property which often books months in advance. Because of the lead time generally required to secure bookings, our refund policy is as follows:

In the event a customer wishes to terminate the Renter Agreement entered into upon making a reservation, Travel Insurance, Damage Protection and any processing or administrative fees are non-refundable. Eighty percent of the base rental amount will be refunded if the cancellation is made more than 30 days prior to the arrival date of the reservation. If the cancellation is made within 30 days of the arrival date of the reservation, the base rental amount will not be refunded. However if the customer wishes to book, within one week of the cancellation, a future stay with an arrival date within 6 months of the original reservation 80 percent of the base rental amount may be applied to the cost of such reservation.